Through this website you are able to link to other websites which are not under the control of Community Chaplaincy Norfolk. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.

Covid 19:

LUMI a range of support available for Norwich residents needing help, alongside opportunities for residents wanting to help,  monitored and updated on a daily basis to provide as accurate a picture as possible.

Norfolk County Council  a hub giving a wide range of support available at the present time.


YMCA  There is a range of accomodation sites for 16 – 25 year olds across the county. They provide a range of facilities and services.

St Martins Housing Trust  Has a diverse range of services, from emergency hostel accommodation, to residential care for people with complex needs, to training courses to enable people to build up their skills and self-esteem.

StreetLink StreetLink exists to help end rough sleeping by enabling members of the public to connect people sleeping rough with the local services that can support them.   “We urge anyone requiring immediate assistance with finding emergency accommodation to contact the Norwich Council on 0344 980 33 33. This number also provides out of hours support.”   Members of the public can notify the council of people rough sleeping at any time by emailing

Pathways Norwich A group of seven local organisations who work to address rough sleeping and support people with complex needs in Norwich.

Solo Housing  Helping single people in East Anglia through supported accommodation and lodgings enabling them to develop skills to gain independence.

Homeless Link  An A-Z of homeless resources.


Advice on money management and debt counselling.

Christians Against Poverty (CAP) 

Oak Grove Money Advice Centre

BetterOff Norwich  This is a service for people who live in Norwich . Helps with benefits and how to apply for them online. BetterOff also provides information on how to find and apply for jobs.

Multi Agency Support Groups:

Future Projects   Offers support and advice and can liaise with agencies and other organisations. key services: Employment, Education, Housing, Health, Finance.

SSAFA The Armed Forces Charity which supports past & present members of the armed forces, their partners and dependent children.

The Feed  Offers training and coaching for people who have been at risk of homelessness, had mental health problems, addiction issues, an offence history, or other major barriers to employment.

Prisoners’ Advice Service  Lots of information for both while in prison and in the community on licence.

Norfolk Community Law Service  Norfolk Community Law Service (NCLS). Which offers free, independent and confidential legal advice.

Action Community Enterprises, offer a wide range of support and training opportunities


The Feed A PDF list of all the places offering free meals / snacks in Norwich.

Foodbank  The website giving the locations of the distribution centres in Norwich

Cooking lessons  Norfolk County Council basic cookery classes.

Food Poverty Action Plan: FPAP_November_2019Jan2020

Addiction advice & Support:

Matthew Project  Supporting children and adults across Norfolk, Suffolk and Essex, with issues around substance misuse and wellbeing.

Alcoholics Anonymous  List of branches in Norwich with their locations and times.

Change-Grow-Live Alcohol & drug misuse advice service.

Narcotics Anonymous  List of branches in Norwich with their locations and times.

Breakeven offers support around problem gambling.

Abuse support:

If you or someone else is in immediate danger, please call 999 and ask for the police. If you are unable to speak you can use the Silent Solution system from a mobile phone: call 999 and then press 55. The operator will then put you through to the police.  The police will try to communicate with you by asking simple yes or no questions. If you are not able to speak, listen carefully to the questions and instructions from the call handler so they can assess your call and arrange help if needed.

Domestic abuse  Norfolk County Council website giving links to local and national support groups and advice.

Leeway  Leeway is an independent charity providing support to adults, young people and children who are experiencing domestic abuse in Norfolk and Suffolk.

Refuge  A national organisation offering advice and practical support. Freephone 24-Hour National Domestic Abuse Helpline: 0808 2000 247

Woman’s aid  A national organisation with a directory containingup to date information about domestic abuse support services across the UK.

ManKind  help and support for male victims of abuse. Call line: 01823 334244 Confidential helpline for male victims of domestic abuse and domestic violence.  Open weekdays 10am to 4pm

Mental Health:

Help in a crisis.  A list of phone numbers provided by Norfolk & Suffolk NHS Trust.

Norwich Mind Mental Health Support Line provides emotional support, practical person-centred guidance and a listening service for individuals living with mental health problems and those supporting them in the community.  It is open from 4pm until midnight, Monday to Friday, and 10am until midnight at weekends and is free to call on 08088 020 288.  
Mindhave a comprehensive website for information and advice about many different aspects of mental health and presonality disorders.
NHS; Every Mind Matters  website link for NHS advice and information on mental health issues.

Syringes, needles and bodily fluids waste disposal in Norwich City.

If you come across a syringe/needle, please do not attempt to move it. If there is something nearby you can carefully place over the needle (like a cone or a box), then please do so.  This will also help our contractors to locate it. We aim to remove needles within two hours of notification.  Phone 0344 980 3333 if its Monday – Friday between 9.00am and 4.00pm, if out of hours phone 01603 412180

Prison Facts:

A report from the Prison Reform Trust with interesting facts and figures.  Bromley Briefings, Winter 2021